De La Espada
US > Retailers & Services > Customer Service > Frequently Asked Questions
 

Where can I see De La Espada products?

De La Espada furniture is available through fine retailers of contemporary furniture around the world. If you are unable to visit one of our showrooms, our knowledgeable product consultants can guide you through the decision making process via telephone or email. We are more than happy to send, free of charge, additional product information, photographs, and material samples when available.

How can I get a sample of upholstery?

As you view images throughout our site of both products and material swatches, please bear in mind that your computer screen may not represent the colors accurately. We recognize that consideration of colors, fabrics and finishes is an important part of the decision making process. You may fill out a sample request form online. You may also request samples by email by telephone.

What do I do if I need more product information?

If you have additional questions, please contact our Customer Service staff.

What forms of payment do you accept?

We accept only American Express cards for orders placed in the United States. You can also pay by wire transfer or cheque.

How do I change my order?

Due to the short lead time of De La Espada furniture, the factory begins production shortly after orders are placed. Therefore we are only able to change your order if manufacturing has not already started. Please contact customer service if you wish to change your order.

I am moving house and already own De La Espada furniture. Does De La Espada provide moving services for their products?

De La Espada provides numerous delivery options but unfortunately, does not provide moving services. Once De La Espada furniture has been delivered to the customer, it is the customer’s responsibility to find a reputable company specializing in moving services to help with their move. We will happily provide detailed assembly instructions to help the move to be as successful as possible. Should you require these instructions, please contact us.

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